POLICIES

CUSTOMER RESPONSIBILITIES

At Vision, all customers are held to the same standard when it comes to understanding our terms and policies. Any confusion or issues must be addressed via email at visioncouturebrand@gmail.com before placing an order. If a customer proceeds with their purchase without contacting us about policy concerns, Vision will not be held responsible for resolving that issue after the order is placed.

CUSTOMER WARNING

Inquiries regarding preorder production timelines will be addressed the first time a customer reaches out. However, if a customer sends two or more emails asking when their order will arrive, their order will be automatically refunded, and they will no longer be eligible to receive that item. This policy exists to ensure our preorder process runs smoothly and fairly for all.

Preorder timelines and shipping expectations are clearly outlined on each preorder product page — please read them carefully before purchasing.

2025 NEW RELEASES SHIPPING POLICY

As part of Vision’s 2025 improvements, all premade releases will ship within 1–2 weeks. This accounts for potential delays including high volume and customs clearance.

We provide consistent shipping updates via our Instagram: @Visioncouture.us— check our Story Highlights and posts for the most accurate updates.

All orders are shipped every Monday and Friday. We ask for your patience and understanding as we continue to scale.

For customer service inquiries, please contact:
visioncouturebrand@gmail.com

PREORDER ITEMS SHIPPING & PROCESSING

Before completing a preorder, all customers must agree to our Terms and Conditions by checking the confirmation box during checkout. Shipping timelines, preorder duration, and expectations will be stated on the product page and in your confirmation email.

By placing a preorder, you agree to wait the stated duration. Weekly preorder updates will be posted on our homepage every Monday and additional progress updates will be posted regularly on Instagram @VisionCouture.us

Any customer who emails us more than once during the preorder production timeline will have their order refunded and will no longer receive the item. This helps us stay focused and efficient in delivering preordered items to all customers fairly and on time.

ALL SALES ARE FINAL

All purchases through Vision are final.
This includes any product marked as PREORDER. No refunds or chargebacks will be accepted once the Terms & Conditions box has been checked and the purchase is completed.

By confirming your order, you agree to the wait time and fulfillment process outlined in our policies.

REFUNDS & SIZE EXCHANGE POLICY

To avoid delays and complications, we do not accept returns or exchanges once an item has been shipped.

We provide accurate sizing tools such as our virtual “TRY IT ON” feature to help you choose the right fit before purchasing.

You will see your order twice before submitting your payment. Please take the time to review your size and product details carefully. If you proceed with an incorrect size or item, we are not responsible for any mistakes due to rushing.

Note: Once your order is placed, the item you selected is the item you will receive.