Refund policy
Returns
- Eligibility: Items must be unused, in their original condition, and with all tags attached.
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Non-Returnable Items: Final sale items, custom-made products, and gift cards are not eligible for returns.
How to Initiate a Return
- Email us at [your email address] with your order number and reason for return.
- Once approved, we will provide a return shipping address and further instructions.
Note: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5-10 business days.
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return your original purchase and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost to you.